Shipping policy
Shipping Policy (UK & United States)
Company: Utyl Store
Contact: contact@utyl.store
This Shipping Policy explains how Utyl Store processes and delivers orders. This policy applies to orders shipped to the United Kingdom and the United States.
Shipping Policy (United Kingdom)
1) Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays, after payment has been successfully received.
During peak periods, promotional campaigns, or high-demand seasons, processing times may be slightly extended.
2) Production Time — Custom or Made-to-Measure Items
Certain items, including made-to-measure, bespoke, or custom products, may require additional production time. Estimated production times will be displayed on the product page or communicated after order confirmation where applicable.
3) Free Shipping
We offer FREE shipping on all orders shipped to the United Kingdom.
Available delivery methods and estimated delivery times will be displayed at checkout based on your delivery address.
4) Delivery Times
Estimated delivery times may vary depending on:
- Your delivery location
- The shipping method available for your address
- Courier availability
- Customs processing, where applicable
- Weather conditions, seasonal volume, or carrier-related delays
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, weather conditions, customs delays, incorrect addresses, or force majeure events.
5) International Shipping
Utyl Store may ship to selected international destinations. If you are ordering from outside the United Kingdom:
- You may be responsible for customs duties, import taxes, or additional charges.
- Customs clearance procedures may cause delivery delays.
Any applicable taxes, duties, or import fees are the responsibility of the customer unless otherwise stated at checkout.
6) Tracking Information
Where available, tracking details will be provided via email once your order has been dispatched.
It is your responsibility to provide a correct and complete delivery address at checkout.
7) Failed Delivery or Incorrect Address
If a parcel is returned to us due to:
- An incorrect or incomplete address provided by the customer
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
- Refusal of delivery
We may require additional payment to re-ship the order. Original shipping-related costs incurred by us may be non-refundable where permitted by applicable law.
8) Damaged or Lost Parcels
If your order arrives damaged, please contact us within 48 hours of delivery at contact@utyl.store with:
- Your order number
- Clear photos of the item and packaging
If a parcel is lost in transit, we will investigate with the courier. Resolution may include a replacement or refund where appropriate.
9) Risk and Ownership
Risk in the goods passes to you when the goods are delivered to the address specified in your order. Ownership of the goods transfers once full payment has been received.
Shipping Policy (United States)
1) Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays, after payment has been successfully received.
During peak periods, promotional campaigns, or high-demand seasons, processing times may be slightly extended.
2) Production Time — Custom or Made-to-Order Items
Certain items, including made-to-order, custom, or bespoke products, may require additional production time. Estimated production times will be shown on the product page or communicated after order confirmation where applicable.
3) Free Shipping
We offer FREE shipping on all orders shipped to the United States.
Available delivery methods and estimated delivery times will be displayed at checkout based on your delivery address.
4) Delivery Times
Estimated delivery times may vary depending on:
- Your delivery address
- The shipping method available for your location
- Carrier availability
- Customs processing, where applicable
- Weather, seasonal volume, or other carrier-related delays
Delivery timeframes are estimates only and are not guaranteed. Utyl Store is not responsible for delays caused by carriers, customs, weather events, incorrect addresses, or circumstances outside our reasonable control.
5) Taxes, Duties and Import Fees
Depending on your location and the origin of the shipment, your order may be subject to sales tax, customs duties, import taxes, or other fees.
Any such charges are the responsibility of the customer unless otherwise stated at checkout. We recommend checking with your local customs or tax authority before placing an order.
6) Tracking Information
Where available, tracking details will be provided by email once your order has been dispatched.
It is your responsibility to provide a correct and complete shipping address at checkout.
7) Failed Delivery or Incorrect Address
If a parcel is returned due to:
- An incorrect or incomplete address provided by the customer
- Failure to collect or receive the parcel
- Repeated unsuccessful delivery attempts
- Refusal of delivery
We may require additional payment to re-ship the order. Original shipping-related costs incurred by us may be non-refundable where permitted by applicable law.
8) Damaged or Lost Parcels
If your order arrives damaged, please contact us within 48 hours of delivery at contact@utyl.store with:
- Your order number
- Clear photos of the item and packaging
If a parcel is lost in transit, we will investigate with the carrier. Resolution may include a replacement or refund where appropriate.
9) Risk and Ownership
Risk in the goods passes to you once the order has been delivered to the shipping address provided at checkout. Ownership of the goods transfers once full payment has been received.
10) Contact Us
If you have any questions about shipping or delivery, please contact:
Utyl Store
📧 contact@utyl.store