Shipping policy
Shipping Policy (United Kingdom & United States)
Trading Name: Utyl Store
Legal Business Name: Domus Holdings LLC
Business Address:
911 E Atlantic Blvd, Suite 101
Pompano Beach, FL 33060
United States
Contact: contact@utyl.store
This Shipping Policy explains how Utyl Store, operated by Domus Holdings LLC, processes and delivers orders. It applies to orders shipped to the United Kingdom and the United States.
Delivery information shown on the relevant product page and at checkout forms part of this Shipping Policy. If a product has a different processing or production time, this will be clearly stated on its product page.
Shipping Policy — United Kingdom
1) Order Processing
Standard products are normally prepared for dispatch within 1–3 working days after payment has been successfully received.
Processing does not take place on weekends or public holidays. During promotional campaigns, peak periods or unusually high demand, processing may take slightly longer.
2) Custom and Made-to-Measure Products
Bespoke, custom and made-to-measure products are produced specifically for each customer and may require up to 12 working days of production before dispatch.
The applicable production time will also be displayed on the product page or confirmed when the customer approves a bespoke quotation.
Delivery time begins after production has been completed and the order has been dispatched.
3) Free Delivery
We offer Free Delivery on all orders shipped to eligible addresses in the United Kingdom.
The available delivery method and estimated delivery timeframe will be displayed on the product page and, where applicable, at checkout.
The price shown at checkout is the final amount payable to Utyl Store for the order. Customers will not be charged additional delivery fees after purchase.
4) Estimated Delivery Times
Standard products are normally delivered within an estimated 5–13 working days.
This is the estimated delivery timeframe for standard products and does not include the additional production time required for bespoke, custom or made-to-measure products.
Delivery times may be affected by:
- The delivery address
- Product availability
- Carrier availability and local delivery operations
- Weather conditions or seasonal delivery volumes
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Delivery timeframes are estimates and cannot be guaranteed. However, we will provide reasonable assistance if an order is delayed or does not arrive within the expected timeframe.
5) Fulfilment and Delivery Partners
To serve customers efficiently, orders may be prepared and dispatched from different fulfilment locations depending on product availability, product type and the delivery address.
We work with selected fulfilment and delivery partners. As a result, products from the same order may occasionally arrive in separate parcels or on different days.
This does not affect the price paid by the customer or the support provided by Utyl Store.
6) Tracking Information
When customer-accessible tracking is available, the tracking details will be sent by email after the order has been dispatched.
Some delivery partners use internal tracking systems that may not provide a public tracking code. In these cases, customers may contact us at contact@utyl.store and we will check the latest delivery status through our system.
Customers are responsible for providing a complete and accurate name, delivery address, postcode, email address and telephone number at checkout.
7) Separate Parcels
If an order contains more than one product, the items may be dispatched separately from different fulfilment locations.
Receiving one item before another does not necessarily mean that part of the order is missing. Where available, separate tracking details will be provided for each parcel.
8) Failed Delivery or Incorrect Address
A parcel may be returned to the sender due to:
- An incorrect or incomplete address provided at checkout
- Failure to collect the parcel within the carrier’s collection period
- Repeated unsuccessful delivery attempts
- Refusal of delivery
If an order is returned for one of these reasons, we may require payment of the reasonable cost of sending it again. Any deduction or non-refundable delivery cost will only be applied where permitted by applicable consumer law.
Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after processing or dispatch has begun.
9) Damaged or Lost Parcels
If a parcel arrives visibly damaged, please contact us as soon as reasonably possible at contact@utyl.store and provide:
- Your full name and order number
- A description of the issue
- Clear photographs of the product and packaging
Prompt notification helps us investigate the issue with the delivery partner. This request does not limit any statutory rights available under UK consumer law.
If a parcel appears to be lost in transit, we will investigate with the delivery partner. Depending on the outcome, the resolution may include continued delivery, replacement or refund, as appropriate.
10) Risk and Ownership
Responsibility for the products passes to the customer when the order is delivered to the address provided at checkout or to a person identified by the customer to receive it.
Ownership of the products transfers once full payment has been received.
Shipping Policy — United States
1) Order Processing
Standard products are normally prepared for dispatch within 1–3 business days after payment has been successfully received.
Processing does not take place on weekends or public holidays. During promotional campaigns, peak periods or unusually high demand, processing may take slightly longer.
2) Custom and Made-to-Order Products
Bespoke, custom and made-to-order products are produced specifically for each customer and may require up to 12 business days of production before dispatch.
The applicable production time will also be displayed on the product page or confirmed when the customer approves a bespoke quotation.
Delivery time begins after production has been completed and the order has been dispatched.
3) Free Delivery
We offer Free Delivery on all orders shipped to eligible addresses in the United States.
The available delivery method and estimated delivery timeframe will be displayed on the product page and, where applicable, at checkout.
The price shown at checkout is the final amount payable to Utyl Store for the order. Customers will not be charged additional delivery fees after purchase.
4) Estimated Delivery Times
Standard products are normally delivered within an estimated 5–13 business days.
This is the estimated delivery timeframe for standard products and does not include the additional production time required for bespoke, custom or made-to-order products.
Delivery times may be affected by:
- The delivery address
- Product availability
- Carrier availability and local delivery operations
- Weather conditions or seasonal delivery volumes
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Delivery timeframes are estimates and cannot be guaranteed. However, we will provide reasonable assistance if an order is delayed or does not arrive within the expected timeframe.
5) Fulfilment and Delivery Partners
To serve customers efficiently, orders may be prepared and dispatched from different fulfilment locations depending on product availability, product type and the delivery address.
We work with selected fulfilment and delivery partners. As a result, products from the same order may occasionally arrive in separate parcels or on different days.
This does not affect the price paid by the customer or the support provided by Utyl Store.
6) Tracking Information
When customer-accessible tracking is available, the tracking details will be sent by email after the order has been dispatched.
Some delivery partners use internal tracking systems that may not provide a public tracking code. In these cases, customers may contact us at contact@utyl.store and we will check the latest delivery status through our system.
Customers are responsible for providing a complete and accurate name, delivery address, ZIP code, email address and telephone number at checkout.
7) Separate Parcels
If an order contains more than one product, the items may be dispatched separately from different fulfilment locations.
Receiving one item before another does not necessarily mean that part of the order is missing. Where available, separate tracking details will be provided for each parcel.
8) Failed Delivery or Incorrect Address
A parcel may be returned to the sender due to:
- An incorrect or incomplete address provided at checkout
- Failure to collect or receive the parcel
- Repeated unsuccessful delivery attempts
- Refusal of delivery
If an order is returned for one of these reasons, we may require payment of the reasonable cost of sending it again. Any deduction or non-refundable delivery cost will only be applied where permitted by applicable law.
Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after processing or dispatch has begun.
9) Damaged or Lost Parcels
If a parcel arrives visibly damaged, please contact us as soon as reasonably possible at contact@utyl.store and provide:
- Your full name and order number
- A description of the issue
- Clear photographs of the product and packaging
Prompt notification helps us investigate the issue with the delivery partner. This request does not limit any rights available under applicable consumer law.
If a parcel appears to be lost in transit, we will investigate with the delivery partner. Depending on the outcome, the resolution may include continued delivery, replacement or refund, as appropriate.
10) Risk and Ownership
Responsibility for the products passes to the customer when the order is delivered to the address provided at checkout or to a person identified by the customer to receive it.
Ownership of the products transfers once full payment has been received.
Contact Us
If you have any questions about shipping, tracking or delivery, please contact:
Utyl Store
Operated by Domus Holdings LLC
911 E Atlantic Blvd, Suite 101
Pompano Beach, FL 33060
United States
Email:
contact@utyl.store